Shipping and Delivery Policy

KoPaGa Foods is committed to providing a smooth and efficient delivery experience. Please review our shipping policies before placing an order.

Orders will be delivered within a minimum of 3 days and a maximum of 14 days from the date of order confirmation.
Orders placed after 6:00 PM will be processed on the next business day.
Orders placed on Saturdays after 6:00 PM will be processed on Monday or the next working day, as courier services do not operate on Sundays or government holidays.
Orders placed during festival months may experience delays due to high order volume and stock availability.
Customers must provide accurate shipping details. Any delays due to incorrect information will be the sole responsibility of the customer.
Shipping timelines may vary due to Covid-19 restrictions or unforeseen circumstances.

If an order is subject to customs inspection, any additional charges must be paid by the customer.
KoPaGa Foods is not liable for product damage or loss during customs clearance.
No refund or exchange will be provided for products lost or damaged during inspection.

If the billing address and shipping address are different, customers must provide:
- Nearby landmarks
- Contact person’s name
- Contact number for smooth delivery